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by: Sarah Joson
Monday, August 26, 2013 | Outsourcing News |
According to data provided by Cushman & Wakefield, India maintains the lead in global IT-BPO industry, with its abundant supply of skilled and affordable IT workers as well as an attractive business environment.
However, even with its current success, the report noted that competitors from South and Southeast Asian countries are seen taking over some markets for the global IT-BPO sector.
Other factors that put India further than its competitors such as the Philippines, Malaysia, China, and other South Asian regions for IT-BPO processes include the higher cost arbitrage, rapidly growing domestic market, and stable political system.
The growing domestic demand is great leverage for India because it reinforces the growth potential of Tier II and Tier III cities.
One of the key competitors identified by the report is the Philippines for voice-based processes. The Philippines is known to have a huge pool of educated English-speaking talent.
