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BPO Workers: Be more Considerate during Typhoon Period

by: Sarah Joson

Friday, August 23, 2013 | Outsourcing News |

Employees in the BPO sector appeal for more understanding and sympathy during natural disasters

As the country is currently recovering from the most recent typhoon and southwest monsoon tandem, workers in the business process outsourcing (BPO) sector are asking BPO firms to be more understanding and sympathetic to the health and safety of employees during such harrowing times.

One main concern that was pointed out by the BPO Industry Employees Network (BIEN) Philippines is the attendance requirement of BPO firms during massive flooding.

Ian Porquia, spokesperson for BIEN Philippines said for numerous call centers, the show must go on and employees had to report to work. Moreover, the organization said call centers are very strict with regards to attendance and that failure to comply could lead to termination of an agent.

The organization appealed that they are aware of the consequences of failing to meet the demand of clients, but on days with massive flood and heavy rains, BPO executives should prioritize the welfare of employees.

The Metropolitan Manila Development Authority (MMDA) reported that last Tuesday, nearly 50 percent of Metro Manila, where more than half of the 700,000 estimated BPO employees had to report to work, was flooded.

BIEN is also urging the Information Technology and Business Process Association of the Philippines (IBPAP), to take action and inform member-businesses to ensure the welfare of outsourcing workers during the typhoon period.


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