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US IT Service Providers, Universities Team Up to Develop Local Talent

by: Sarah Joson

Wednesday, June 19, 2013 | Outsourcing News |

Onshore Business Outsourcing Solutions

Several topics were recently discussed between CIO.com and a US outsourcing provider. First off, organizations are said to be in talks of creating a domestic outsourcing model as more and more US companies are not satisfied with the results of their offshore operations. There are also issues on how the impending immigration reform can affect outsourcing in the US and the challenges for the Gen Y.

Onshore outsourcing is now being used by IT services clients to either improve or replace current outsourcing operations.

In a report released by Gartner last May, it was projected that onshore business outsourcing solutions will continue to grow because customers want operations to be closer and business value to be maximized.

Meanwhile, the number of operations that were once outsourced to Indian IT service providers and are now subcontracted to specialized domestic providers had increased.

However, US-based companies that are considering outsourcing processes to local providers face several challenges such as lack of skilled personnel, the aging workforce, and even the basic supply to the growing customer demand.

One of the solutions that key industry players have come up with is the development of the local talent pool. They are teaming up with domestic universities to design programs that can develop the skills needed by candidates to make it in the IT services industry.

A good example is IBM Global Services Investment on Louisiana State University in hopes of growing its Baton Rouge delivery center. Another one is CGI, a company that partnered with Hocking College and Ohio University to reinforce operations in Ohio and Athens.


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