TheInformation Technology and Business Process Association of the Philippines (IBPAP) recently stated that the local business process outsourcing (BPO) industry was able to achieve the jobs target for 2012 -even surpassing the projection of 772,000 jobs produced with 776,794, which is 21 percent higher than the predicted figures.
Of the total jobs produced by the BPO sector, almost two-thirds were from the call center segment.
According to IBPAP President and Chief Executive Jose Mari P. Mercado, the industry is right on target and is well on its way in reaching the 2016 employment goal which is 1.3 million.
Moreover, IBPAP said revenues last year, which amounted to $13.2 billion, marginally surpassed the $13 billion target. The revenue target for 2016 is $25 billion.
Mercado noted that in order for the sector to sustain its growth, it is crucial to have a strong partnership between the BPO industry and the local government. The Aquino administration is active in showing its unceasing support by coming up with programs and laws that are designed to help the industry.