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Service Management Program Seen to Improve PH BPO Workforce

by: Sarah Joson

Tuesday, March 12, 2013 | Outsourcing News |

The service management program (SMP) created by the Business Processing Association of the Philippines (BPAP) and Commission on Higher Education (CHED) is set to train upcoming graduates for jobs in the local outsourcing industry.

The additional skills acquired by nearly 20,000 graduates by 2014 from 13 state universities and colleges (SUCs) could help them get employed faster.

According to CHED Chairperson Dr. Patricia Licuanan, the program is a great leverage for students to have the required skills for basic positions in the outsourcing sector, even for future employment opportunities in the IT-BPO industry.

She added that the industry-designed program is designed to reinforce the skills and competence of students enrolled in traditional business administration and information technology courses.

Meanwhile, Alfredo Ayala, Chairperson at BPAP, said he is hoping that the program will improve the capability of BPO candidates, as well as the quality of the local workforce.

The 21-unit specialized course is scheduled to be delivered and integrated by 500 trained teachers in 13 SUCs. Some of the topics covered are business communication, service culture, principles of system thinking, fundamentals of business outsourcing, and computer literacy.


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