According to a survey, the Philippines, China, and Brazil are now at the forefront of the global business process outsourcing (BPO) as India’s $20-billion (Rs 1-lakh crore) BPO sector lost 10 percent of the global market share in the last five years.
It added that for voice-based process, the Philippines, Malaysia, China, Egypt, Morocco, Brazil, Chile, Polan, Mexico, Columbia, and Ireland are emerging as the preferred destinations.
During 2005 and 2011, the Philippines saw a 69 percent annual average growth for its BPO sector, while Sri Lanka posted 28 percent, Ukraine grew 59 percent, 27 percent for Russia, Argentina with 37 percent, and 35 percent in Costa Rica.
The survey noted that the Indian BPO sector needs to create a better platform for outsourcing so that developed countries will be properly informed and that it can resolve industry issues.
Other competitors were recently seen reinforcing key competences. For instance, China is reinforcing its English proficiency. The Philippines is also a threat to India’s outsourcing industry as the former is the second-largest BPO hub in the world.