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Rural Areas Eyed for Next Wave of Local BPO

by: Admin

Tuesday, December 11, 2012 | Outsourcing News |

BPO Office Congestion in the Philippines

Nearly 40 locations outside Metro Manila(National Capital Region or NCR) and other major cities are identified as feasible hubs for business process outsourcing (BPO) operations, according to the Next Wave Cities (NWC) campaign launched by the local BPO sector and government.

One of the key drivers for the industry to go beyond NCR is the mounting expenses caused by office space congestion and mass recruitment.

Business Processing Association of the Philippines (BPAP) Executive Director Gillia Virata said the locations offer more than what the more popular and developed information technology (IT)-BPO hubs like Metro Manila, Metro Cebu, and Metro Clark already have.

Furthermore, she said an NWC scorecard created by BPAP and the Department of Science and Technology-Information and Communications Technology Office (DOST-ICTO) helped single out the suitable regions. They check each location annually, update data accordingly, and release the list of the 10 best cities and municipalities.

Last year, Davao, Santa Rosa in Laguna, Bacolod City in Negros Occidental, Iloilo, Metro Cavite (Bacoor, Imus and Dasmariñas), Lipa City in Batangas, Cagayan de Oro City, Misamis Oriental, Malolos in Bulacan, Baguio, and Dumaguete City in Negros Oriental were included in the NWC list.

Other regions that IT-BPO companies can consider are Iligan City, Zamboanga, General Santos City, Leyte, Laoag City, Bohol, Legazpi City, and other provinces in Central Luzon and Southern Luzon, some of which already house small BPO firms.

Virata reiterated that 75 percent or more than 350,000 graduates hail from regions outside Metro Manila. Since talent is the main driver of the industry, they were able to asses that these locations can have a huge potential to help the industry grow and attract more foreign investments.


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