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Call Center Agentsí Welfare Probed

by: Sarah Joson

Tuesday, November 20, 2012 | Outsourcing News |

Poor welfare conditions of employees in the call center industry

In a letter sent to Labor and Employment Committee Chairman Senator Jinggoy Estrada, former Senate President Ernesto Maceda insisted that senators look into the poor welfare conditions of employees in the call center industry and immediately address the issues.
Maceda noted that the Department of Labor and Employment (DOLE) should not only focus on the compensation packages received by employees. The organization should also prioritize their health and safety and reinforce their rights.  

Furthermore, Maceda pointed out that the 10 percent night differential is not enough, considering that call center employees work in a high-risk environment. He even cited incidents wherein call center employees were held up or murdered to or from work.


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