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PH BPO Trainers’ Training Program Launched

by: Sarah Joson

Wednesday, October 3, 2012 | Outsourcing News |

In an effort to improve the information technology and business process outsourcing (IT-BPO) sector and reach the goal of US$25 billion in revenues by 2016, the Technical Education and Skills Development Authority (TESDA) launched a training program worth P25.2 million for instructors.

TESDA, together with the Business Processing Association of the Philippines (BPAP) came up with Trainers Methodology (TM) modules where 804 vouchers valued at P7.2 million are for TM 1, the first edition of the course, and 900 vouchers worth P18 million for TM Plus.

The TM Plus module involves internship as well as IT-BPO orientation and lectures.  It is also part of TESDA’s Industry-based Training for Work Scholarship Program (I-TWSP), a P500-million funded program which aims to improve the skillset of applicants to achieve 4.5 million workers in 2016 (1.3 million direct and 3.2 million indirect) from 2010’s 500,000 direct and 1.3 million indirect workers. The scholarship vouchers are made accessible via selected technical institutions across the country.

Joel Villanueva, Director General at TESDA, said the TM Plus program guarantees highly competent IT-BPO trainers. Moreover, the Philippine Society for Training and Development (PSTD) and the TM 1 National Assessment of TESDA will be used to gauge the capabilities of the trainees.

Meanwhile, BPAP President and CEO Benedict Hernandez noted that the country needs to expand beyond having great communication skills as factors like high level competency and positive attitude are equally crucial in the IT-BPO industry.


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