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15% Growth in Employment Predicted for PH Voice Sector

by: Sarah Joson

Wednesday, October 31, 2012 | Outsourcing News |

Philippine Call Center Operations to Grow 15%

Benedict Hernandez, President of the Business Processing Association of the Philippines (BPAP), anticipates a 15% growth in employment for the already bullish voice segment of the Philippine business process outsourcing (BPO) industry. The country’s contact center sector has 493,000 employees and is seen to increase to 567,000 in 2013.
Hernandez noted that the employment growth in the voice sector is the most bullish, outpacing the average employment growth in the country by five times. This goes to show that the voice-based sector creates more jobs and is more profitable than other sectors.

Furthermore, Jojo Uligan, Executive Director of the Contact Center Association of the Philippines (CCAP), the voice sector provides higher wage rates. He added that the usual monthly salary of an entry-level worker ranges from P12000 to P13000, which is 38 percent more than the usual basic minimum of P9000.

According to Hernandez, the country has been named as the leading outsourcing destination for voice-based services and is the world’s best country in business English proficiency based on a study done by GlobalEnglish Corporation.



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