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BPAP Eyes 1.3M BPO Workers by 2016

by: Sarah Joson

Tuesday, September 4, 2012 | Outsourcing News |

The Business Processing Association of the Philippines (BPAP) is looking for 120,000 English-proficient individuals to fill positions in the country’s business process outsourcing (BPO) sector as it aims to hit the target of employing 1.3 million workers by 2016. It is also predicted to become a US$25-billion industry in four years.

BPAP President Benedict Hernandez said they anticipate achieving the goal of employing 1.3 million, with strong support from the government and academic institutions which are set to help produce driven and competent candidates.

Some of the programs provided by BPAP are certification, training, and HR development. They also hold regular drills for trainers and prepare the youth for job applications, with the help of the Commission on Higher Education (CHED).

He added that BPAP is teaming up with government bodies to mend mismatched jobs and improve the skills of the local workforce in the long run.

In line with that, the information technology and business process outsourcing (IT-BPO) and global in-house center (GIC) industry is striving to draw more candidates.

Some of the high-valued services provided by large outsourcing firms in the country are multi-service delivery in consulting, IT and engineering, financial, manufacturing, customer engagement, public services and healthcare, facility management, security, real estate, and support services.


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