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PH BPO Eyes 20% Annual Growth for 5 Years

by: Sarah Joson

Friday, August 3, 2012 | Outsourcing News |

Several industry experts predicted that the business process outsourcing (BPO) industry of the Philippines will grow 20 percent annually for five years.

Raymond Lacdao, Executive Director for Industry Affairs of the Business Processing Association of the Philippines (BPAP), shared that reports from IBM and Everest Group indicate that the Philippines is the current leader in the voice services segment worldwide. He added that for non-voice services, the country ranks second globally. The industry is likewise expected to generate 1.3 million direct jobs, 3.2 million indirect jobs, and contribute $25 billion in revenue.

Meanwhile, according to local investors, BPO experts, and the Clark Development Corp. (CDC), the 4th International Outsourcing Summit will be held at Clark, Pampanga on Oct. 7 to 9. This is a three-day event which will be attended by 100 industry executives, consultants, and political figures.
George Sorio, President of Cybercity Teleservices, said Clark should be named as the Philippines’ top IT and BPO hub.



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