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Data Privacy Act to Improve PH BPO Industry

by: Sarah Joson

Thursday, August 30, 2012 | Outsourcing News |

Ruling to Improve Philippine BPO Industry

The rapidly growing business process outsourcing (BPO) sector of the Philippines is set to benefit from the Data Privacy Act or Republic Act 10173 as it aims to protect personal digital data of private and public entities, specifically those that are dealing with offshore businesses.

Benedict Hernandez, Director of the Business Processing Association of the Philippines (BPAP) and President of the Contact Center Association of the Philippines (CCAP), said the local BPO sector must and will abide by the new law’s provisions. It is also predicted to attract more investors as it is set to reinforce protection of private data.

In an interview, Hernandez also highlighted several uses and benefits of the law to the outsourcing industry and other sectors as well. He added that private information should be handled with outmost confidentiality.

Moreover, he said having reinforced data privacy processes will help pave the way for better business practices in companies and more opportunities in attracting potential investors. He reiterated that BPAP will strive to work with the government in implementing and establishing the provisions of the Data Privacy Law.


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