According to an industry official, the non-voice sector is the major contributor to the growth of the country’s business process outsourcing (BPO) industry.
Raymond Lacdao, Business Processing Association of the Philippines (BPAP) Director said amid the thriving call center industry of the country, the BPO sector is now progressing with high-value processes which include accounting, finance, industrial, and human resource functions.
Revenues reaching $25 billion and 1.3 million jobs by 2016 were predicted by BPAP. Lacdao added that if the projections are met, the industry will account for a nine percent growth to the country’s GDP and will provide 3.2 indirect jobs.
Lacdao said Cebu is also making a name for itself as an outsourcing destination because it can simultaneously provide business and pleasure opportunities to investors. Moreover, he said the province is well equipped with a talent pool skilled for voice and non-voice operations.
In order to attract even more investors to the province, Lacdao noted that skills and volume of candidates should be improved, specifically for IT and BPO processes.