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Talent Shortage Could Stunt PH BPO Growth

by: Sarah Joson

Wednesday, June 20, 2012 | Outsourcing News |

PH BPO Roadmap Indicates Talent Shortage could Stunt Growth

The recent study commissioned by the Business Processing Association of the Philippines (BPAP) “IT-BPO Road Map 2011-2016” indicates that the country’s business process outsourcing (BPO) industry is capable of reaching $25-billion, employing 1.3 million Filipinos by 2016. This will be achieved only if the talent gap will be addressed.

BPAP President and CEO Benedict Hernandez, along with several analysts, said the country’s BPO industry can grow two-fold in the next five years. Moreover, the Philippines has surpassed India for voice-based services, and is catching up in key high-end areas as well. Hernandez noted that the number of current candidates now may not be enough come 2016 and that the sector should look into the matter closely, as this can affect the industry’s capability to reach the target.

The industry is growing rapidly and further developments are anticipated to rely on the country’s capacity to produce employable candidates. It directly employed 638,000 last year and was able to provide traditional to high-value services to international companies from delivery centers across the country.

BPAP is said to be working on several projects and is partnering with key government organizations, private institutions, and other companies to address the challenges. Their goal is to improve the talent line-up by tapping new talent pools, including near-hires, and developing their skills to increase the volume of credible applicants. Hernandez added that some of the candidates fail to make the cut in the BPO sector because they fall short on certain qualifications and expertise.


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