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IT Outsourcing Grows as Firms Look for Added Value

by: Sarah Joson

Thursday, June 7, 2012 | Outsourcing News |

IT outsourcing used to be seen as a way to cut costs and reduce staffing levels, but nowadays, more and more companies consider it as a process that can offer higher quality of service aside from cost savings.

Brian Robinson, Research Director of business and IT services strategies at HfS Research, said even though firms use outsourcing to reduce staffing levels, it is also adopted as a means to streamline business processes.

According to Robinson, this is a great opportunity for service providers, but he said clients want more than just cost savings and are looking for the provider that can offer the best overall value. Moreover, he noted that deal sizes are getting smaller but the number of deals is increasing.


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