Technical Education and Skills Development Authority’s (TESDA) Director General Joel Villanueva is urging educational institutions to incorporate more BPO-related courses, specifically for “non-voice” processes. He said it will open more opportunities for candidates who would want to enter the business process outsourcing (BPO) sector.
He said some of the profitable non-voice services that the industry should focus on are, finance and accounting, engineering and design, healthcare, animation, and software development.
When it comes to talent supply, tough competition for quality and quantity of BPO employees is one of the main challenges as other countries are also vying to be ideal outsourcing destinations.
Villanueva said TESDA fully supports the Visayas region as it aims to become an outsourcing location of choice. Next Wave Cities is a title given to locations that can have the infrastructure and manpower needed for BPO operations and Bacolod City, Negros Occidental is ranked as the third destination for IT-BPO processes in the Philippines. Bacolod City is currently home to 11 international call center companies, employing 12,000 workers. Three large IT parks in the city are also recognized by the Provincial Economic Zone Authority (PEZA).
Last year’s P2-million grant from Training for Work Scholarship Fund of TESDA was used to establish Negros Occidental language and IT Center (NOLITC) which now provides courses such as Contact Center Services NC II; Finishing Course for Call Center Agents NC II; English Language Proficiency Program; and, Medical Transcription NC II. 2D animation is also a course seen to be provided in the near future.
Villanueva also believes that the partnership between TESDA and the Bacolod Negros Occidental Federation for IT (BNEFIT) will reinforce the province’s IT-BPO growth and development.