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BPOs to Set Up Shop in Cebu

by: Sarah Joson

Wednesday, March 28, 2012 | Outsourcing News |

More Companies Heading to Cebu to Set up BPO Operations

According to Joel Mari Yu, Managing Director at Cebu Investments and Promotions Center (CIPC), United Health Care, EXL, Health Care Corporation of America (HCCA) Philippines, Inc., Promet, and Talleco are some of the firms that are determined to set up shop in Cebu.

Yu said these firms offer knowledge process outsourcing (KPO) services which are considered to be of higher value than the usual call center operations. Some of the KPO services are business solutions, medical claims analyses, data mining research outsourcing, and many more. Moreover, he noticed that monthly inquiries at CIPC have increased over the last two months.

Yu also noted that qualifications for applying in companies have evolved. Nowadays, candidates in this segment have Masters in Business Administration or are economists, statisticians, and have medical degrees. Yu said new outsourcing clients are looking for more nurses or medical professionals, which is good news for nurses who are having a hard time landing a job.

He estimated that there will be about 4,000 job opportunities in Cebu if each of these BPO firms would hire at least 500 employees.

About 52 BPO firms are currently operating in the province, with a workforce reaching 45,000.


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