With the pending approval of the US House Bill 3596 or the “Call Centers and Consumers Protection Bill” that aims to discourage American companies from outsourcing overseas, Lawrence Jeff Johnson of the International Labor Organization (ILO) noted that there are other opportunities in the Asian market for Filipinos in the BPO workforce, as more and more Philippine BPO providers are offering services to neighboring countries in Asia.
During the launch of the ILO-Department of Labor and Employment’s (DOLE) Knowledge Center, Johnson said US is not the only BPO market for the Philippines.
The ILO representative said the Philippine government should have a backup plan for talented Filipino call center agents in case the anti-outsourcing bill is approved, and use it as basis for revamping employment strategies. He added that Filipino workers have favourable characteristics such as proper education and excellent English communication skills so they have more employment opportunities.
Meanwhile, Johnson said the ILO-DOLE Knowledge Center can help provide a better understanding of labor issues and challenges in the employment world to employers, employee groups, as well as the academe and students, with the help of DOLE and various tools and research materials.