by: Sarah Joson
Thursday, November 24, 2011 | Outsourcing News |
In her “Sustaining a 24/7 Innovative Culture” presentation to the delegates from various countries, Grace Jarin-Castillo, Globe Business’ Enterprise Segments Head, recapped the firm’s plans of providing not only technological options for the entire industry but strong partnerships for business solutions as well.
Jarin-Castillo said that Globe is fairly known for having employees who are assertive and innovative for the sake of improving a customer’s experience. Globe believes that one of their strongest assets is its people. As a matter of fact, the firm provides their team members with ample tools and training to encourage them to provide better customer service. She added that “The Globe Way” usually helps the employees to be kept on track with the firm’s values and commitment of putting customers’ needs first.
Meanwhile, the Philippines was recently dubbed as the “rock of the BPO industry” by BPO leaders worldwide. It is projected to post $11 billion in revenues this year and $25 billion by 2016, in accordance to the IT-BPO Road Map 2011-2016.
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