by: Sarah Joson
Tuesday, October 18, 2011 | Outsourcing News |
By 2012, business process outsourcing (BPO) firms in the country can post revenues reaching US$14 billion.
Fred Ayala, Chairman of industry body Business Processing Association of the Philippines (BPAP), said non-traditional outsourcing services such as engineering, sales and advertising, game development, and other knowledge-process outsourcing services are making the mark in the local outsourcing scene. He added that this year, they are expecting the industry to post about $11 billion in revenues, with a 20-percent growth next year as BPO firms expand service offerings that include new knowledge-intensive processes.
Meanwhile, BPAP Senior Executive Director Gillian Joyce Virata said the country’s BPO industry may post P2- P3 billion more if they continue to offer non-voice outsourcing services.
Voice-based outsourcing gets the lion’s share of the entire Philippine BPO industry. In fact, the country is now considered the top call center destination. Virata said that while voice-based work will still grow or even double in the next few years, its portion in the industry will decrease since non-voice services are growing faster.
Finding the right talent remains a challenge, which is why BPAP continues to ramp up its initiatives to further improve the skills of available workers in the country.
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