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Bill for the Protection of BPO Workers Proposed

by: Sarah Joson

Tuesday, September 20, 2011 | Outsourcing News |

The House Bill 5218 that aims to protect the welfare of BPO employees was recently submitted by former President and current Pampanga 2nd District Congresswoman, Gloria Macapagal-Arroyo, and son, Camarines Sur Rep. Diosdado "Dato" Arroyo.

According to the bill or the proposed Magna Carta for Call Center Workers Act of 2011, since the State is associated to an International Labor Organization (ILO) convention concerning Freedom of Association and Protection of the Right to Organize, the parties involved should recognize “the right of workers, without distinction whatsoever, to establish and -- subject to the rules of the organization concerned,-- to join organizations of their own choosing without previous authorization.”

BPO employees' civil liberties

Also indicated in the bill are essential factors to call center employees’ civil liberties such as the right to a safe and healthy working environment that is said to support physical and mental health towards responsibilities at work.

In addition to that, BPO employees should be permitted to take one-hour breaks for every eight working hours, right to rest in a comfortable area within the office premises until it is safe to go home, and the right to privacy. The proposed bill also seeks to address the issues regarding health dangers that come along with working in the BPO industry.


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