Convergys Corp. President and CEO Jeffery Fox held a courtesy call for President Benigno Aquino III at the Guggenheim Room of the Omni Berkshires Hotel in New York, where he guaranteed the President his commitment to putting more investments and providing more jobs to the Philippines.
Fox said Convergys is aware of the opportunities investing in the Philippines has to offer and that he is definitely planning on reinforcing his current partnership with the country.
He was also happy to have been given the opportunity to talk and personally thank the President for the government support to the business process outsourcing (BPO) industry.
EXL Services’ Executive Vice-president Bill Bloom also met with the President, saying that they chose the country as the location for their clients who have “higher end” requirements. These include processes that are usually provided to medical professionals, lawyers, and accountants.
With the growing popularity of mobile communication devices worldwide, the Philippines can definitely cash in and become an outsourcing location for mobile applications development. There is a need, therefore, for local developers to focus on mobile applications.
According to Ramon Pastor of Numlock Solutions in a Power Mac Center mobile app development seminar, even if the country is far behind other mobile-app-developing hubs, local developers have what it takes to meet the demand for mobile apps both locally and in the global scene. He said local developers can take advantage of the demand for mobile applications, turning the Philippines into the location of choice for this service.
Pastor sees opportunities in mobile apps development, knowing that mobile devices are used not only for making calls, sending text messages and emails, etc. He believes that the demand will grow significantly in the next few years. He also said that many companies do not know that local developers can do mobile apps development projects. He’s hoping that the country will soon be able to benefit from the growing demand.
The House Bill 5218 that aims to protect the welfare of BPO employees was recently submitted by former President and current Pampanga 2nd District Congresswoman, Gloria Macapagal-Arroyo, and son, Camarines Sur Rep. Diosdado "Dato" Arroyo.
According to the bill or the proposed Magna Carta for Call Center Workers Act of 2011, since the State is associated to an International Labor Organization (ILO) convention concerning Freedom of Association and Protection of the Right to Organize, the parties involved should recognize “the right of workers, without distinction whatsoever, to establish and -- subject to the rules of the organization concerned,-- to join organizations of their own choosing without previous authorization.”
Also indicated in the bill are essential factors to call center employees’ civil liberties such as the right to a safe and healthy working environment that is said to support physical and mental health towards responsibilities at work.
In addition to that, BPO employees should be permitted to take one-hour breaks for every eight working hours, right to rest in a comfortable area within the office premises until it is safe to go home, and the right to privacy. The proposed bill also seeks to address the issues regarding health dangers that come along with working in the BPO industry.
by: Sarah Joson
The Business Processing Association of the Philippines (BPAP) is currently working on reinforcing partnerships with the local government and the education sector for further developments in the IT-BPO industry and to properly allocate skills to job openings.
According to BPAP Industry Affairs Executive Director Raymond Lacdao, talent management, certification, and outreach initiatives are being prioritized in the IT-BPO sector. The US$25 billion revenue target will be a threefold increase over the course of five years.
“Support from the government is a big step towards meeting the industry’s US$25-billion expansion by 2016. He also said that if the industry reaches that goal, about 1.3 million will be employed and its revenues will make up 12.5 percent of the gross domestic product.
The mismatch in the skills needed and available talent remains a challenge. Lacdao said there is a need for a robust pool of workers who have leadership skills, English proficiency, as well as skills in strategic thinking, comprehension, and teamwork.
He also pointed out that in the upcoming Third International Outsourcing Summit (IOS) at the Sofitel Philippine Plaza, Manila, talent will be one of the main topics that will be discussed among top level executives and industry experts.
by: Karen Cayamanda