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3rd International Outsourcing Summit to Highlight Non-voice BPO

by: Sarah Joson

Wednesday, August 17, 2011 | Outsourcing News |

International Outsourcing Summit Philippines 2011

Seventy expert speakers and panellists and 300 delegates will come together for the third annual International Outsourcing Summit (IOS) to be held in the Philippines on October 11-12.

According to the event organizer, Business Processing Association of the Philippines (BPAP), it is a great opportunity for all sectors in the IT-BPO industry to evaluate the improvement based on the IT-BPO Road Map 2011-2016, a study that shows estimated annual growth of up to 20% over the next five years, US$25 billion in revenues, as well as 1.3 million direct jobs and 3.2 million indirect jobs.
BPAP’s Industry Affairs Executive Director Raymond Lacdao said voice-based BPO significantly contributes to the industry’s growth, but non-voice, complex services will drive it to its maximum potential. “IOS 2011 was designed to focus attention of the industry on the potential of non-voice, complex IT-BPO services, and to increase the global visibility of the Philippines’ capability for delivering these services,” said Lacdao.

Lacdao added that leadership skills in the industry and reforming of new services will also be discussed in this year’s conference. 

Philippine President Benigno S. Aquino III will deliver the keynote address, and president and CEO of LiveIt Investments Ltd. and BPAP Chairman Alfredo Ayala will moderate an “Emerging Markets” discussion during the first day of the summit.


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