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PPPs Needed by PH BPO to Stay Competitive

by: Karen Cayamanda

Tuesday, March 8, 2011 | Outsourcing News |

Creating Public Private Partnerships (PPPs) would help the business process outsourcing (BPO) industry to stay competitive and continue to flourish. That is why Senator Edgardo Angara urged the Philippine government to speed up the process of improving ties with the BPO industry and academe to maintain its competitiveness as an ideal outsourcing destination.

Angara mentioned a recent World Bank report saying that the BPO industry of the Philippines will continue to grow, capitalizing on the improved skill level of available manpower.

“The study found that the industry can grow from $9 billion in annual revenues and approximately 500,000 direct employees today to $20 billion and 900,000 employees by 2016 if current conditions are sustained and with a lot of hard work,” said Oscar Sañez, CEO of the Business Processing Association of the Philippines (BPAP). However, he noted that the country can see a faster growth rate if the Private Public Partnership with the government will be strengthened. PPPs will pave the way for coordination between the industry and the academe in the goal of improving the number and quality of human resources.

Sañez also said that the industry is tapping other fields that require specialized skills. Angara said that if job requirements in areas such as IT, medical, and legal will not be met by highly skilled workers, the industry may “lose its momentum” and fail to establish a strong non-voice or knowledge-based sector.


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