Learn how our Managed Operations model provides the perfect middle ground between outsourcing and incorporating.

talk expert
Talk to
an Expert

Explore the opportunities with us.

Contact Us

PLDT: Japan Quake did not Disrupt PH BPO Operations

by: Sarah Joson

Wednesday, March 16, 2011 | Outsourcing News |

Calls from the Philippines to the United States were not affected by the recent and devastating 8.9- magnitude earthquake in Japan, according to a statement by the Philippines' largest telecommunications firm - Philippine Long Distance Telephone Co. (PLDT).

There were minimal telecommunication problems across Asia after the earthquake, but PLDT was able to re-route their cable system called Asia-America Gateway (AAG) immediately and it is up and running 100% ever since. The AAG is a multimillion dollar project made up of fiber optic cables that go thousands of kilometers - connecting numerous countries in Asia (including the Philippines) to Guam, Hawaii, and the US West Coast.

“To ensure business continuity and vital resiliency particularly for our BPO and Call Center clients who are US-centric, the performance of AAG affirms the immense value of PLDT's $50M investment in this critical cable system to ensure business continuity especially for our Enterprise customers,” said Jovy Hernandez, PLDT VP and Head of Corporate Business Group and SMART Enterprise Sales & Marketing. “We are deeply saddened by this tragedy, especially as PLDT has deep Japanese affiliation due to its relationship with NTT.”


Post a Comment

Security Image:

 function captcharefresh button


Email Address: (will not be published) (required)