by: Karen Cayamanda
Monday, February 28, 2011 | Outsourcing News |
The business process outsourcing (BPO) industry in the Philippines is likely to grow and post $25 billion in revenues in 2016, according to Maulik Parekh, CEO of BPO firm Spi. This forecast is almost three times higher than the industry’s revenues of $9 billion every year.
The Philippines is currently battling it out with countries such as Vietnam and Malaysia. Parekh said higher value services will be needed to beat the competition. He added that from 43 percent last year, non-voice services will grow by 58 percent.
Meanwhile, the Commission on Information and Communications Technology (CICT) is optimistic about the country’s BPO industry, even though there is a proposed US bill that will impose taxes on calls received from offshore call centers. In fact, CICT predicts the industry will grow by 26 percent.
CICT Chairman Ray Anthony Roxas-Chua said more than 440,000 Filipinos have entered the BPO workforce since 2010, and demand and job opportunities are expected to increase in the near future.
We can help you understand the possibilities. Reach out to us today.