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Cebu to Train Scholars to Address Talent Shortage in BPO, KPO

by: Karen Cayamanda

Wednesday, February 9, 2011 | Outsourcing News |

Cebu City intends to give 5000 college scholars free training to help address shortage of highly skilled workers who are needed in the knowledge process outsourcing (KPO) sector.

The local government will offer free classes on English proficiency to scholars taking a four-year course to help them qualify for call center jobs. They will also help both BPO and KPO firms in finding highly skilled employees for their operations.

This initiative transpired after a recent study by Tholons, an advisory company on global outsourcing and investments, revealed that shortage of qualified talent remains a major challenge faced by BPO and KPO companies.

Cebu Investment and Promotions Center (CIPC) Managing Director Joel Mari Yu said they will continue to promote the province as an ideal location for call center work, though they need to work on increasing the pool of workers and improving their skills to meet the demand of KPO firms such as Lexmark, IBM, and JP Morgan and Chase. “They need people with special skills and a very much higher level of knowledge, so we need to build capability in this area,” Yu said.


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