Leading Indian BPO companies are enhancing their IT skills and expertise to ensure their survivability in the global market and retain existing contracts, which are at risk of being won over by IT firms that offer integrated IT-BPO services, reports Indian newspaper The Economic Times.
Industry giants IBM and Accenture, which have been reported by Horses for Sources as one of the Big 4 cornering major multimillion dollar deals, are threatening the client portfolios of standalone BPO companies, says the newspaper.
Deepak Patel, CEO of one of India's biggest global outsourcing firms, Aditya Birla Minacs, tells the newspaper that the BPO industry is "evolving from being process-oriented to becoming more technology-intensive as customers look for the entire value chain of services."
The company has begun offering enterprise application support, RIM, ADM, and business analytics, alongside their usual BPO offerings.
Source: The Economic Times