Gartner Says some Outsourcing Hubs may not have IT Security
Tuesday, December 21, 2010 |
In the 30 Leading Locations for Offshore Services 2010-2011 report, IT research and advisory firm Gartner warned UK IT managers of the relative immaturity of some outsourcing destinations, saying these may lack data security as well as IP protection.
Report author Ian Marriott said some outsourcing locations such as Vietnam still need to improve their legal system to meet data security requirements. “If a firm used to outsource to India and has built up certain expectations then they may be in for an unpleasant surprise. However, they may be in for a pleasant surprise, but it must be well managed and some companies are not doing this. It’s all about the due diligence.”
Marriott said getting the necessary information about the possible outsourcing destination by talking to government representatives and industry groups is crucial before deciding whether or not to outsource.
While countries like Bulgaria, Poland, Hungary, Egypt, and Czech Republic are relatively mature service providers, Marriott said these may be suitable only for certain business operations. Poland, for instance, specializes in business processes, while Egypt focuses on contact centers.