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DOLE, BPO to Create Voluntary Code of Best Practices

by: Karen Cayamanda

Friday, November 5, 2010 | Outsourcing News |

A voluntary code of industry best practices will be crafted to address the concerns faced by the outsourcing industry and create more efficient policies concerning the welfare of both employers and workers. This was agreed upon by the Department of Labor and Employment (DOLE) and its tripartite partners in the business process outsourcing (BPO) industry during the consultative meeting organized by DOLE-National Capital Region.

Regional Director Raymundo Agravante said the best practices code could address industry-related issues including difficulties of availing transportation services and potential danger of working at night, workers getting deprived of socialization opportunities, impact of working on graveyard shifts to the health of call center agents, and exposure to insulting remarks in business encounters.

The creation of the BPO industry tripartite council (BPO-ITC) and the effects of the House Bill No. 2592, An Act Ensuring the Welfare and Protection of Business Process Outsourcing Workers and the Recognition of their Rights were also discussed during the consultative meeting.


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