by: Karen Cayamanda
Friday, November 12, 2010 | Outsourcing News |
Knowing that the non-voice BPO sector is growing in the global market, the Top Next Wave City is looking at expanding service offerings to include non-voice processes.
Davao got the number 1 spot in the Top Ten Next Wave Cities list of the Business Processing Association of the Philippines (BPAP) and the Commission of Information Communication and Technology (CICT). Jason Magnaye, head of the Davao City Investment and Promotions Center, said the city has communication facilities, infrastructure, and manpower needed in the industry. He added that investments do not come to the province because clients are not interested in expanding operations outside Metro Manila, that is why they are focusing on the strong points of the city to attract IT investors.
According to BPAP, 20 outsourcing firms operate in Davao, with workforce consisting of 8,500 employees.
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