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Roadmap: RP BPO Annual Revenues can Reach $25bn by 2016

by: Karen Cayamanda

Friday, October 29, 2010 | Outsourcing News |

If the BPO industry can stay competitive and leverage support from the government, the Philippines can post annual revenues reaching $25 billion and employ 1.3 million Filipinos by 2016.

This is based on the “IT-BPO Roadmap 2011-2016: Driving Global Leadership”, funded by the Commission on Information and Communications Technology (CICT) and developed by Everest Group and Outsource2Philippines for the Business Processing Association of the Philippines (BPAP).

BPO industry can grow to $20B in annual revenues

“We found that the industry can grow to $20 billion in annual revenues by 2016 if current conditions are sustained,” BPAP CEO Oscar Sañez said. He added that the industry’s revenues can reach $25 billion if the positive conditions are sustained and the government gives new support to the BPO industry.

The country’s outsourcing industry stays competitive, thanks to the strong demand, government support, and strong language skills of workers. Sañez said its value proposition can still be improved depending on the initiatives on educational reform, enhanced visibility of the country on the global stage, and if the Filipinos will better appreciate and take advantage of the job opportunities being offered by the industry.


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