Davao City got the top spot in this year’s Top 10 Next Wave Cities, but it lacks enough manpower with the skills needed for knowledge process outsourcing (KPO) work. This is why Erriberto Barriga Jr., head of the Information and Communications Technology of Davao (ICT-Davao) said schools should start offering KPO courses like gaming software development.
The Philippines has long secured its place in the global outsourcing industry when it comes to voice-based work, but experts have advised the country to move to KPO, a different BPO segment that requires analytical and design skills. KPO demand may be increasing, but Barriga said there are no locators that offer skills needed to meet KPO requirements.
Barriga said 42 universities in Davao had produced 15,000 graduates earlier this year with skills that are suitable for contact center operations. ICT-Davao expects that they will be able to exceed the 10,000-seat target for call centers this year.