The business process outsourcing (BPO) sector of the Philippines will likely hit the $9 billion revenue mark this month or in October, and may even close the year with revenue of almost $10 billion. This is according to Commission on Information and Communications Technology (CICT) Chairman Ivan Uy.
The BPO sector currently employs about 500,000 workers. Uy said this can increase to 600,000 by the end of this year. “All are going up, including the animation industry, the health information management system, software industry and the traditional voice and non-voice that we already have strong presence in,” he added.
Initially known as a leading destination for call center work, the Philippines is now seen to emerge as a major outsourcing location for non-voice business processes.