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Acceptance of Outsourcing Boosts RP BPO

by: Karen Cayamanda

Friday, August 20, 2010 | Outsourcing News |

In a recent industry forum and survey, the Philippine BPO industry is benefiting from the increasing acceptance of outsourcing.

BPO industry to increase workforce between 6-80%

BPO executives are confident that the industry will gain momentum in the next 12 months as about 80 percent of BPO firms intend to increase their workforce between six and 80 percent. “Our previous survey showed a return to optimism in the industry. The current survey shows that sentiment achieving momentum,” said Oscar Sañez, CEO of Business Processing Association of the Philippines (BPAP).

Aside from the expansion in the workforce, the BPO industry is also seeing an expansion in the service offerings. From process-based, the industry is also offering high-value services including knowledge-based processes.

Moreover, survey respondents expect a stronger and better working relationship with the Aquino administration. The automated election and smooth transition of the administration also had a positive effect on client and investor perception of the country.


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