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Outsourcing News for August 2010 | MicroSourcing

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UK Firms Prefer to Outsource Jobs to India over China

by: Karen Cayamanda

Thursday, August 26, 2010 | Outsourcing News | Comments (0)

Recent study revealed that India is the preferred outsourcing destination of two-thirds of UK companies, while the rest will outsource call center jobs, IT, and finance work to China. This is based on the Labour Market Outlook research conducted by the Chartered Institute of Personnel and Development (CIPD) and accounting firm KPMG.

Companies pushed to outsource jobs offshore

According to the study, the decline in qualities of graduates in the UK pushes companies to outsource work offshore. Forty-two percent of British employers said the level of literacy skills went down over the last five years. When it comes to the level of communication and interpersonal skills, 34 percent of respondents said it declined; only 19 percent said it had improved.



Acceptance of Outsourcing Boosts RP BPO

by: Karen Cayamanda

Friday, August 20, 2010 | Outsourcing News | Comments (0)

In a recent industry forum and survey, the Philippine BPO industry is benefiting from the increasing acceptance of outsourcing.

BPO industry to increase workforce between 6-80%

BPO executives are confident that the industry will gain momentum in the next 12 months as about 80 percent of BPO firms intend to increase their workforce between six and 80 percent. “Our previous survey showed a return to optimism in the industry. The current survey shows that sentiment achieving momentum,” said Oscar Sañez, CEO of Business Processing Association of the Philippines (BPAP).

Aside from the expansion in the workforce, the BPO industry is also seeing an expansion in the service offerings. From process-based, the industry is also offering high-value services including knowledge-based processes.

Moreover, survey respondents expect a stronger and better working relationship with the Aquino administration. The automated election and smooth transition of the administration also had a positive effect on client and investor perception of the country.


US visa fee increase for IT workers criticized

The National Association of Software and Services Companies (NASSCOM) criticized the passage of a US bill stating that visa fees for IT workers coming to the US will increase.

Already signed by President Barack Obama, the law is created to tighten security measures at the Mexican border following the immigration concerns in the US. On the side of the Indian outsourcing industry, NASSCOM President Som Mittal said “the US policy in question is sending a signal that is loud and clear that foreign persons are not welcome to the country.”

Many US companies outsource processes to India, and this law will negatively affect the outsourcing industry specifically those Indian workers who are transferred to the US.



Future is Bright for SaaS and Outsourcing

From $14.8 billion in 2009, the global security software revenue will increase 11 percent to $16.5 billion this year, according to research and advisory firm Gartner.

"Most segments of the security software market will continue to grow over the next few years, although a significant degree of variation is expected between the more-established and less-mature technologies," said principal research analyst Ruggero Contu in a statement. "Overall, security will remain one of the fastest-growing areas within the enterprise software market."

When it comes to security vendors, Contu said those with maintenance and license options, as well as software-as-a-service (SaaS) and outsourcing offerings will have a bright future due to increased competition as a result of lower discretionary budgets.



UK SMEs Prefer IT Freelancers to Full-time Staff

by: Karen Cayamanda

Friday, August 13, 2010 | Outsourcing News | Comments (0)

Businesses more likely to hire IT freelancers

In a research conducted by online firm PeoplePerHour.com, it was found out that small businesses are more likely to avail services of IT freelancers than hire full-time employees.

Out of 360 SME owners who took part in the research, 61 percent said they plan to invest more in IT and web technology. Thirty-eight percent said they intend to increase investment in utilizing IT freelancers. Only 18 percents intend to recruit full-time staff. Also, 43 percent believe that IT is something for freelancers and “not as supplements to in-house IT professionals”.

“The last decade has seen a boom in remote freelance working, facilitated by the internet. This has been led by the IT industry, which lends itself to freelancing,” said Xenios Thrasyvoulou, chief executive of PeoplePerHour.com.


PH Eyes 5% Market Share of Global Healthcare Info Outsourcing

At a conference conducted by the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP), Myla Rose Mundo-Reyes, HIMOAP president, said the Philippines is aiming to get five percent market share of the global healthcare info outsourcing industry. This means a lot of new job opportunities, or more than 100,000 jobs, for the country’s nursing and allied medical professional graduates.

"The increased demand for electronic healthcare pens up huge career opportunities for nursing and allied medical professionals for medical coding, PHI entry and management, disease management and patient education and other services related to the administrative functions of a hospital, a home for the aged, and other medical centers," Mundo-Reyes said, adding that there are 400,000 nursing graduates in the country every year, so it is essential to gain this market share to manage the surplus.

The country currently has 50 companies offering medical transcription services including medical coding, medical billing, and claims processing.



Demand for Medical Transcription Outsourcing

After voice-based outsourcing or call center work, medical transcription outsourcing seems to be the next niche to be tapped, considering that the country has a pool of workers with English proficiency and educational background in the field of medicine.

Five years ago, there were more than 100 companies offering medical transcription services in the country. However, Myla Rose M. Reyes, Medical Transcription Industry Association of the Philippines, Inc. (MTIAPI) president and managing director of Total Transcription Solutions, Inc., said that number is now down to 50. The decrease in number of medical transcription companies is due to factors including output quality, competitive market, and the state of the economy. “While the Philippines maintains its reputation for better quality medical transcription, the thinning price points and margins are limiting the local companies’ ability to offer attractive career options and compensation packages for medical transcriptionists,” she said.

The training is also another challenge in medical transcription outsourcing. Reyes said workers need several months to acquire the necessary skills, but she is still confident of the market potential of this niche.



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