From a 17 percent increase posted in 2009, the business process outsourcing (BPO) sector is eyeing a growth rate of 26 percent this year.
According to Ray Anthony Roxas-Chua, chairman of the Commission on Information and Communications Technology (CICT), the sector earned $7.2 billion last year, and demand for outsourced work is increasing as global economy continues to bounce back from the recession. "This year, with the global economy coming back, we're expecting a growth of 26 percent. We're building a name for ourselves as a preferred offshore destination," Roxas-Chua said. He added that the country needs to focus on developing talent to stay competitive.
As for the proposed US bill that will impose tax on customer service calls and encourage firms to bring call center jobs back to the US, Roxas-Chua is confident that it would not push through as many American companies will not support it.