The growing demand for professional, higher-level services will drive India’s KPO market, with current estimated market size of $50-70 million, to reach an annual growth rate of 25-30 percent until 2013. This is according to Gartner, a global research firm.
"The rising demand for profession-based services is expected to drive the growth in the industry. They include research for capital and financial markets, para legal works, editing jobs for international publishing houses among many others," Gartner Research Director (Technology & Service Provider Research) Tervinderjit Singh said.
Singh added that India is still the number one offshoring destination. The Philippines and Indonesia are emerging offshoring locations but “these countries are still not mature enough in high-level professional work which India can provide with the strong skill sets available here."