Information Technology consultancy firm Tholons and the Cebu Investment Promotions Center (CIPC) signed a memorandum of understanding that aims to craft a road map which will push Cebu to become an ideal outsourcing destination for higher-value services.
Knowledge process outsourcing or KPO means transferring work that requires highly specialized skills and experience to a service provider. This includes IT, research and analysis, as well as financial and legal tasks.
With the province’s outsourcing capability, pool of available workers, and other factors suitable for outsourcing, Jonathan D. de Luzuriaga, Tholons managing director for Southeast Asia, said Cebu is poised to become an ideal destination for KPO work. "Cebu is basically ripe for this (KPO). It has all the requisites needed for a city to become a KPO hub.”
The study will include implementation of online tests to determine whether or not the talents of Cebu’s workforce are suitable for KPO requirements. According to Joel Mari S. Yu, CIPC managing director, the road map will determine the position of the province in the KPO industry, and match skills of workers with what the industry demands.