by: Karen Cayamanda
Tuesday, May 25, 2010 | Outsourcing News |
After dominating the offshore outsourcing market particularly for clients in the US and UK, Indian BPO companies are now pushing for a much better onshore presence for new business opportunities in financial services and healthcare.
"The BPO industry earlier was almost everything offshore unlike the IT sector, which always maintained a strong onshore presence. For BPOs, offshore will continue to play a critical part because of the cost and quality advantage," Patni senior vice-president and global head BPO Sanjiv Kapur said. "But from a BPO perspective, it is changing from a 95-97 percent offshore model to a 70-75 percent offshore model, with 25 percent of the work being done onshore."
Unlike offshore outsourcing in which tasks are outsourced to a firm located in another country, onshore outsourcing refers to the process of transferring work to a company in the same country.
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