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Cebu Lacks Enough Manpower for BPO

by: Karen Cayamanda

Monday, April 26, 2010 | Outsourcing News |

BPO Talent Shortage in Cebu

The 2009 top emerging outsourcing destination in the world is now facing the problem of not having enough workers. According to Cebu Investment and Promotions Center (CIPC), Cebu does not have enough manpower to meet the demands in the business process outsourcing (BPO) sector.

“Cebu does not have enough economies of scale to supply BPO firms that continue to expand here. We don’t have to attract more BPO investors but we must in the short term address the problem on human resource,” said Joel Mari Yu, Managing Director. He added that the province can produce approximately 23,000 graduates annually, and only about five percent will be qualified for BPO work.

At present, there are 60,000 workers in BPO companies in Cebu. Yu said that because of the lack of enough manpower, firms opt to hire workers from nearby provinces or expand operations outside Cebu.



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