An industry report indicates that the Philippines' outsourcing industry comprised the majority of the new jobs opened last month, BusinessWorld said. The data, gathered from the industry's top 40 firms, was disclosed by Jon E. Kaplan, president of consultancy, recruitment and training outfit, TeleDevelopment Services Inc.
“There were 25,700 new job openings for the sector in the month of February alone. Of these jobs, 72% were in the Philippines,” Kplan said at a contact center outsourcing and BPO training event.
The firms surveyed each generated 100 to 3,000 jobs. Kaplan added that new contact center outsourcing jobs were created following expansion initiatives of numerous companies.
The Philippine outsourcing industry generated 70,000 jobs in 2009. The majority of the industry's employees belonged to contact center outsourcing, reeling in 280,000 agents.