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RP challenging India for BPO supremacy, PGMA says

by: Carlo Abadilla

Friday, February 5, 2010 | Outsourcing News |

President Gloria Macapagal-Arroyo is confident the Philippines is poised to take over as the leading destination for Information and Communication Technology-Business Process Outsourcing (ICT-BPO), Philippine Daily Inquirer reported.

Arroyo's statements regarding the performance of her nation's ICT outsourcing sector were made during a speech at the John B. Lacson Foundation Maritime University in Iloilo City as part of her Cyber Corridor tour.

Iloilo is currently ranked as the third fastest growing outsourcing location among the top 10 next-wave outsourcing cities next to Metro Laguna and Metro Cavite. Iloilo's ranking is followed by Davao, Bacolod City, Bulacan East, Bulacan West, Cagayan de Oro, Lipa City and Pampanga Central.

“Today, the Philippines with 90 million people has challenged India’s 1 billion population for BPO supremacy. Compared to $.02 B in 2001, which is almost nothing, our BPO industry has earned more than $7 billion in 2009. And that is not far behind India’s $9 billion (earnings) for call centers,” Ms. Arroyo stated.

According to the President, the growth of the Philippines' outsourcing sector has shown positive growth trends due to services that include offshoring and outsourcing processes such as accounting, legal, medical, personnel and administration services. 



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