The Philippine Business Process Outsourcing industry generated over $7.2 billion in revenues for 2009 a 19% improvement from $6.1 billion in 2008, Philippine Daily Inquirer reported. The outsourcing industry, known as the country's sunshine industry, created 70,000 new jobs, bringing the total to 442,164 jobs at the end of the year.
Industry data for the outsourcing sector was revealed by Gillian Joyce Virata, executive director for information and research at the Business Process Association of the Philippines.
We had a very difficult last quarter of 2008 and early 2009, but recovery started to kick in in the second half [of 2009]. We expect fast build-up within the first semester [of 2010], Virata said.
The revenues were mainly accounted for by contact services which grew 22% to $5 billion. This was followed by back-office or non-voice outsourcing which posted $1.1 billion 35% higher than 2008. Call center operations also accounted for the majority of the jobs, hiring 280,000 people, with the back-office sector and IT outsourcing sectors employing 86,000 and 35,300 respectively.
Virata also listed priority programs for 2010 which includes the creation of a virtual BPO university, the rollout of the National Assessment Competency Program to an initial 10,000 students, the provision of P350 million worth of scholarships under the Pangulong Gloria Scholarship fund, the launch of a local and international campaign on the Filipino knowledge worker, and the conduct of the 2nd International Outsourcing Summit.