The Philippines' outsourcing industry is expected to grow by 30% to 35% this year compared to 2009's 20% growth rate, Business World reported CICT (Commission on Information and Communications Technology) as saying.
Insights into the local outsourcing industry by CICT were made at a forum organized by the University of Amsterdam and the University of the Philippines.
"We are looking to end 2010 with total employment of 600,000 or 650,000,” said CICT commissioner, Monchito B. Ibrahim.
The Philippines' outsourcing industry has been steadily growing amid the global recession, posting revenues of $7.3 billion last year and $6.1 billion in 2008. Mr. Ibrahim noted that the Information Technology BPO sector alone employed 446,000 workers in 2009 – up 19.89% from the 372,000 workers registered in 2008. He further stated that the fastest growing sector is the IT or software subsector and stressed the need to further develop non-voice services.
University of Amsterdam lecturer, Niels Beerepoot, saw the development of higher-end services as a positive indication of the direction the Philippine outsourcing industry is taking:
"It is good to know that there is a lot of awareness that the
sector needs to move towards higher value-added activities, compared
to the traditional voice-based activities," he told the forum.