by: Karen Cayamanda
Monday, January 18, 2010 | Outsourcing News |
For the 10th year of business process outsourcing (BPO) in the country, the sector eyes earnings of at least $11 billion and over one million workers employed in the industry.
According to TeleDevelopment Services (TDS) President Jon Kaplan, 2010 is a big year for the industry as it marks the 10th anniversary of call centers in the country. “As we approach this milestone, it is necessary to evaluate and carefully map our plans for our continued development. We need to resolve training challenges for a more specialized workforce to addressing the increasing demand for high-value and value-added services,” Kaplan said.
He added that outsourcing higher-value services (knowledge process outsourcing or KPO) will be the next revenue earner, so BPO players must be ready to meet the demand and challenges in the next decade.
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