In a recent survey from Duke University’s Offshoring Research Network and PricewaterhouseCoopers, service providers think that the demand for the services they offer is rapidly expanding so they are increasing their workforce and adding new service offerings.
Survey results show that 62 percent of 514 providers in 50 countries plan to offer more services. Also, many providers said they expect to start new contracts on IT and software development in the next 18-36 months.
India is still at the forefront when it comes to outsourcing, but new destinations are tapping the global market. "Growing competition has transformed the outsourcing industry into a global race for market share," said PwC Managing Director Dr. Charles Aird. "India's success as the world's back office has motivated other developing countries with well-educated and underemployed populations to seek to duplicate their experience."