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India Loses Voice-related BPO Jobs to RP

by: Karen Cayamanda

Monday, December 28, 2009 | Outsourcing News |

India is falling behind the Philippines when it comes to voice-related tasks. According to Pramod Bhasin, president & CEO of Genpact, India’s largest BPO company, service providers and customers prefer the Philippines for voice-based work because Filipino workers are more proficient in English compared to their counterparts in India.

In the Philippines, BPO players do not have to deal with problems that exist in India. These include security, power back-up in BPO offices, and transport of employees.

Philippines a natural choice for providing outsourcing services

Aside from English proficiency, the geographical location of the Philippines proves to be working in its favor as far as outsourcing is concerned. According to Prabhakar Bisen, head of the Philippines operations of WNS, “the country’s time zone advantages make the Philippines a natural choice for providing 24x7 service to global companies, particularly those based in the US.”


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