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European BPO to set up Iloilo facility

by: Admin

Monday, December 7, 2009 | Outsourcing News |

European outsourcing firm Transcom announced that it will set up an 800 seat facility in Iloilo City in January 2010.

Transcom vice-president and regional manager for North America and Asia PacificDuncan H. Cowie said the firm would initially employ more than 800 Ilonggos when the new facility opens next month, adding that the company plans to increase set capacity to eventually employ 2000 people by the end of 2010.

Cowie said the construction of a new power plant in the city was a key factor in the firm's decision to set up an Iloilo site, because call centers need a constant supply of power. Transcom's facility will be at the Amigo Plaza Mall on Iznart Street in downtown Iloilo City, which is a PEZA accredited building for Information Technlogy.

He added that the quality of available manpower was also a key factor for Transcom, citing Ioilo hiring rate of 40%-45% as double that of the national average of 2%-25&. Transcom began hiring and training employees more than a month ago. Chris Mason, vice-president for implementation and solutions, said the firm did not meet any difficulty in hiring employees, particularly for the management level.

"Hiring management level officers is usually the hardest process but here in Iloilo, we did not find it hard to get the people we need. Itís primarily because of the numerous universities in Iloilo," Mr. Mason said.

Transcom employs more than 6,000 local employees and is primarily engaged in customer care, sales and support, credit management and additional customer-related services. It has 75 sites in 29 countries.



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